Aftersales Manager (Team Leader)
Our client is a joint venture company dedicated to accelerating Vietnam’s energy transition by investing in an end-to-end electric two-wheeler (E2W) mobility solution. They aim to deliver a seamless consumer experience powered by an integrated digital ecosystem.
Role Overview
The Aftersales Manager is accountable for all after-sales outcomes and the parts P&L: the certified service network, parts configuration and supply, warranty and claims, recall execution and the quality loop with the OEM.
The role leads a technical team of Vehicle Engineers, a Field Service & Training Specialist and a Warranty & Parts Specialist, and sets the service levels under which the shared Operations desk administers claims, parts orders and registers.
The ideal candidate has run after-sales and parts for a two-wheeler, automotive or EV distributor across a dealer network, has handled warranty with an OEM end to end, and can turn operating rules into system-enforced controls.
1 - Service Network Capability & Certification
- Own the capability gate for every service point: certified technicians, diagnostic accounts, tools, internet, initial parts kit.
- Accept 2S workshop applications on capability; sign the workshop sub-gate for 3S points; name the service partner for sales-only points.
- Run the annual and triggered point audit programme; suspend and reinstate capabilities
