Aftersales Service Manager (Automotive Service Networks)
Our client is a joint venture company dedicated to accelerating Vietnam’s energy transition by investing in an end-to-end electric two-wheeler (E2W) mobility solution. They aim to deliver a seamless consumer experience powered by an integrated digital ecosystem.
Role Overview
The Aftersales Service Manager will be responsible for building and managing Our client’s aftersales service capability in Vietnam, including service and maintenance network development, vehicle and parts logistics, inventory management, service process design, and customer issue resolution.
This role is critical to ensuring Our client can provide reliable, responsive, and scalable aftersales support for electric two-wheelers, battery swapping-related operations, and future commercial expansion. The role will work closely with Business Development, Operations, Sales, Supply Chain, Finance, OEM partners, workshop partners, and external service providers to establish a strong aftersales ecosystem.
1 - Service and Maintenance Network Development
- Lead the exploration, assessment, selection, and onboarding of service and maintenance partners for Our client.
- Develop a scalable workshop network model, including chain workshops, independent workshops, Bike Points, and other qualified service partners.
- Define workshop selection criteria, including technical capability, location coverage, service quality,
