Customer Support Analyst
MiddleOn-site (Florida)Salary undisclosed
Required Skills
Azure
Job Description
Client: FL State Agency
Position: Customer Support Analyst
Term: 9-month contract with renewal in July 2027
Pay: $45/Hr - $50/HR based upon experience
Location: On Site - Tallahassee, FL
Work Authorization: ONLY USC and GC holder with perm residence
Education: Bachelor’s from accredited college or university in Computer Science, Information Systems, Business Administration, or other related field, or four (4) years of equivalent work experience is required.
Experience:
- 2+ years of experience supporting tier 1 and tier 2 enterprise software applications;
- Experience working within a Help Desk, Service Desk, or IT Support environment;
- Experience using ticket management systems such as ServiceNow, Azure DevOps, Jira, Remedy, or similar platforms;
- Strong analytical and troubleshooting with excellent verbal and written communication skills;
- Demonstrated ability to work effectively with both technical and non-technical users;
- Ability to prioritize multiple competing requests in a fast-paced production environment; and
- Experience documenting business and technical issues in a clear, concise manner.
- Preferred Qualifications - Knowledge of IT Service Management (ITSM) principles, incident mana
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