Customer Success Specialist

 

 

Who We Are:

Quadbridge is a fast-growing North American IT solutions provider, empowering businesses to navigate complex challenges daily, through strong partnerships with leading technology providers and close collaboration with our team and customers. With locations in Kitchener, Montreal and Vancouver, we strive to create an energetic, fun workplace where ambitious, like-minded teammates collaborate, innovate, and thrive as we continue to grow our national footprint.

We are Quadbridge. See how we’re building tomorrow’s solutions, together. 

 

About the Role:

 

Reporting to the Senior Manager, Managed Services Offer Strategy and Enablement, the Customer Success Specialist (ZeroTouch) is the primary recurring customer success and operational coordination role for assigned ZeroTouch customers. The role owns the customer lifecycle after sale, beginning with onboarding and continuing through steady-state service delivery, operational reviews, billing coordination, issue follow-through, and service improvement.

This role connects customer requirements, contracted service scope, warehouse and logistics activity, Manag