Service Support Expert

At Quento Technologies S.A., the ICT arm of the Qualco Group, we deliver comprehensive and innovative solutions across AI, Digital Engineering, Cloud, and Cybersecurity, helping businesses accelerate digital transformation. With a presence in Greece, Luxembourg, and Belgium, and backed by the expertise of the Qualco Group, we combine deep technical knowledge with strategic partnerships to support business growth.

At Quento Technologies S.A. we empower our people to innovate and lead in delivering transformative ICT solutions to our clients worldwide.

Quento Technologies S.A. seeks a highly motivated and experienced a Service Support Expert to join our customer’s 1st Level Service Desk team supporting a large-scale private AI cloud platform.

This role is the first point of contact for our customers and for internal requests from our technical teams, ensuring that every incident and request is logged, handled, and resolved or escalated within agreed service levels.

Your responsibilities will entail:

• Provide 1st level support as the single point of contact for platform customers