Tier 2 IT Helpdesk Technician

Quantum Space is redefining mobility and maneuverability in space. Our high-mobility spacecraft platforms support national security, civil, and commercial missions with unmatched flexibility and propulsion capability. We build fast and iterate quickly.

Who We're Looking For

We are seeking a Tier 2 IT Helpdesk Technician to provide second-level support and technical troubleshooting across the organization. In this role, you will work closely with our Service Desk to resolve escalated issues, maintain end-user system reliability, assist with systems administration tasks, and support ongoing IT and infrastructure initiatives. The ideal candidate thrives in a fast-paced environment, enjoys solving complex technical challenges, and is committed to providing reliable technical support across the organization.

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Where You'll Make an Impact

• Resolve tickets escalated from our Service Desk, including OS, application, hardware, and network issues.

• Provide hands-on technical support for workstations, laptops, mobile devices, and peripherals.

• Assist with account provisioning, deprovisioning, access permissions, and identity management.

• Support patching, updates, and