Infrastructure Engineer

Job Description:

• Provide Level 1 (L1) operational support for enterprise IT infrastructure including

servers, operating systems, network devices, and related services.

• Perform 24/7 monitoring of infrastructure systems using enterprise monitoring tools

and respond to alerts, incidents, and service requests in a timely manner.

• Conduct initial triage, diagnosis, and troubleshooting of infrastructure-related

incidents before escalating to Level 2 or Level 3 support teams when necessary.

• Monitor the health and availability of servers, network devices, storage systems, and

critical services to ensure system uptime and service continuity.

• Manage and update incident tickets, service requests, and alerts within the IT Service

Management (ITSM) platform while ensuring adherence to SLA requirements.

• Execute standard operational procedures (SOPs) for routine infrastructure tasks such

as system checks, log monitoring, and service validation.

• Perform basic user account administration, including account creation, password

resets, and access-related requests following security policies.

• Monitor backup jobs and scheduled tasks, ensuring successful completion and

reporting any failures for escalation.

• Support basic troubleshooting of network connectivity issues, including verification of

IP connectivity, DNS resolution, and service availability.