Customer Success Engineer II (Cloud / Storage / Compute / Identity) - UK Remote
Qumulo's cloud data platform manages exabytes of the world's most demanding data, unifying files, objects, and every workload across edge, core, and cloud.
About the Position:
Customers are the lifeblood of our company and Qumulo is looking for strategic, customer-focused, and results-driven Customer Success Engineers (CSEs) with a strong background in cloud technologies. CSEs will engage and work with our customers to answer technical questions or resolve complex issues primarily focusing on cloud environments such as AWS and Azure. The CSE is ultimately responsible for the complete life cycle of a customer issue and ensuring proper communication and resolution.
Responsibilities:
Troubleshoot issues on the Qumulo product in both On-Premises or Cloud file systems, including cloud infrastructure issues, permissions problems, performance issues, and general file system issues
Prioritize and drive resolution for escalated customer issues in both cloud and on-premises environments
Work cross-functionally with our sales, product, and engineering teams to ensure customer issues are quickly resolved
Provide feedback to engineering a
