Senior Customer Success Manager - Data / Storage / Cloud (Central or East)
Qumulo's cloud data platform manages exabytes of the world's most demanding data, unifying files, objects, and every workload across edge, core, and cloud.
About the Senior Customer Success Manager position:
Customers are the lifeblood of Qumulo. We are seeking a technical, results-driven Customer Success Manager (CSM) to drive the success of our enterprise customers and OEM/Channel partners.
You will own the full customer lifecycle from onboarding and deployment to adoption, retention, and expansion, ensuring customers achieve measurable outcomes while building long-term, trusted relationships.
Responsibilities:
Customer Lifecycle Management: Own a portfolio of enterprise and strategic customers, driving onboarding, adoption, retention, and renewals. Drive seamless onboarding and coordinate with OEM/Channel partners, account teams, and customers to ensure successful deployments and expansions. Proactively monitor and update account health, and develop tailored health improvement plans to ensure long-term retention and prevent churn.
Value Realization: Ensure customers and partners achieve measurable outcomes and maximize value from Qumulo
