Customer Service Specialist (Ops Support)
About Us:
R.A.D® is a performance footwear company using innovation and creativity to unlock the euphoria of sport. Inspired by skateboarding and surfing, we blend cutting-edge performance with a distinctive aesthetic rooted in lifestyle subcultures. As an underdog in a field dominated by giants, we focus on authentic, credible brand-building that challenges the status quo—step by step crafting a legacy. Tuned For The Future.
As we continue to expand our reach and product offerings, we are seeking a hungry, driven, exceptional communicator to help grow our Customer Experience team and assist our wider Ops team . This is the perfect opportunity for someone early in their career who wants to have huge impact on a growing brand.
Role overview:
R.A.D®s customer is at the heart of everything we do. We have a hugely loyal customer base who keep coming back because our products are exceptional, but so too is the customer experience. We are seeking a Customer Service Specialist (Ops Support) who wants to deliver exceptional experiences to our customers, while staying true to our brand values, voice and business needs.
Key Customer Experience Responsibilities:
- Engaging directly with customers, responding to their questions in a way that feels authentically R.A.D®.
- Ensuring every customer feels like R.A.D®s #1 priority and receives a high-q
