Front Office Manager

Job Description

AREAS OF RESPONSIBILITY

Participates in the development and implementation of business strategies for the hotel which are aligned with Radisson’s overall mission, vision values and strategies

• Develops and implements strategies for front office, bell stand, parking, concierges, etc. that support achievement of the hotel’s goals
• Monitors status regularly and adjusts strategies as appropriate
• Creates the first impression by supervising the door, bell stand, parking, concierge and front office areas
• Develops and implements processes and procedures for assigned departments which support achievement of service and financial goals
• Participates in the preparation of the annual budget; monitors achievement of budget and takes corrective steps as appropriate
• Prepares and analyzes reports in order to develop an informative database for decision making and to communicate upcoming business throughout the hotel
• Analyzes business forecasts and maximizes productivity by adjusting schedules accordingly
• Ensures front desk handles billing and cash in accordance with hotel’s standards
• Plans and coordinates hotel housing activities by working closely with Sales, Catering, Housekeeping and other departments
• Ensures front office is in compliance with all hotel policy and procedures
• Recruits and selects qualified candidates
• Provides emplo