Customer Information Development Manager

Closing Date for Applications

4th November 2026

Salary scale: £52,000 - £62,000 per annum.

What is the purpose of this job?

The Customer Information Development Manager is responsible for leading and driving improvements in rail customer information through industry collaboration, customer insight, proposition development and enhancement of national customer information systems. The role brings together stakeholders across train operators, Network Rail, government and industry bodies to identify priorities, deliver improvements and ensure customer needs are reflected in industry decision-making.

With Great British Railways (GBR) on the horizon, this is a unique opportunity to lead and deliver industry-wide initiatives that will help shape and support the future vision of GBR. Customer Information is central to delivering an enhanced customer experience and remains a key area of industry focus, innovation and investment. The role will lead projects that improve how information is provided to custome