Manager, Professional Services (Clinical Implementation & Regulatory/MIPS)

Location: Remote (designated states)

Department: Professional Services

Role Model: Operational Player-Coach (50/50 Split between Clinical Implementation Management and Regulatory/MIPS Expertise)

The Manager, Professional Services (Clinical Implementation & Regulatory/MIPS) operates as an operational player-coach. This role provides day-to-day managerial leadership to an aligned clinical implementation team while acting as the centralized subject matter expert for clinical regulatory compliance (MIPS) and quality reporting. The Manager balances team capacity, coaching, and product launch readiness (Beta to General Availability) with driving client governance strategies and overseeing complex compliance implementations.

Duties and Responsibilities

People Management & Clinical Team Leadership (50%)

• Team Leadership & Mentorship: Provide day-to-day managerial leadership for direct reports, including 1:1 meetings, career pathing, development opportunities, an