Customer Experience Manager

Company Overview

With its headquarters in Singapore and strategically placed offices across the United States, Turkey, Japan, and Malaysia, Rapsodo represents more than just sports technology and data analytics. It stands as the clear front-runner in providing affordable, professional-grade technology for athletes aiming to enhance their performance. 

The company currently collaborates with partners such as The PGA of America, Golf Digest, Troon, various Major League Baseball teams, USA Baseball, and over 1,000 NCAA athletic departments. 

Become a part of Team Rapsodo as we challenge limits and unveil endless potential, one data point and one heartwarming success story at a time. Powered by Athletes who get it, and Engineers who can do it. 

Role Purpose

This is a hands-on individual contributor role responsible for designing and operating Rapsodo's onboarding-to-activation pipeline — from pre-installation readiness through the first 60 days of product usage. You will build and own the process, not simply execute against an existing playbook.

We are looking for someone from operations, implementation, technical program management, partner/channel operations, or logistics coordination backgrounds — someone who thinks in checklists, dependencies, and repeatable systems, and who is equally comfortable on the phone with a customer or a VAR as they are build