Senior Systems Engineer, Connectivity Sustaining

The Systems Engineer – Connectivity Sustaining is the primary technical interface between Customer Support and the Engineering and Manufacturing teams for the company's In-Flight Connectivity (IFC) and SATCOM product lines. This role encompasses test engineering, reliability engineering, and sustaining/support engineering for fielded connectivity hardware and software, including antennas, modems, servers, and associated line-replaceable units (LRUs). The Systems Engineer is responsible for driving Time To Resolution on all engineering-related issues affecting airline customers and in-service fleets, coordinating troubleshooting, root cause analysis, and corrective and preventive action across hardware, software, and manufacturing test processes.

This is a senior-level role requiring deep familiarity with avionics and in-flight connectivity systems. The Systems Engineer serves as a technical reference for internal teams, customers, and suppliers, and provides leadership and mentorship to the broader sustaining engineering team.

Responsibilities

• Serve as the primary technical liaison between Customer Support and Engineering/Manufacturing for in-service In-Flight Connectivity (IFC) and SATCOM system issues, driving Time To Resolution on all priority items
• Manage the analysis of field and production problems, oversee the creation of problem reports, and prioritize sustaining activities based on engineering evaluatio