IT Engineer I

Are you passionate about solving technical problems and helping people? Do you have a talent for excellent customer service and communication and want to ensure our users have a seamless technology experience? Join our team where you'll have opportunities to learn, grow, and advance your skills in a supportive environment.

✨ What You’ll Do / Responsibilities

• Review and diagnose issues; take corrective action which may include coordinating with appropriate peer teams and escalating where necessary.
• End user support of Windows, MacOS and Linux endpoints.
• Administer, manage, configure and support enterprise applications.
• Manage tasks and projects, driving all issues to resolution with a strong focus on customer satisfaction and efficient task execution.
• Manage centralized administration of end-user devices and relevant services (i.e. Antivirus, OS Deployment, software installation, group policies, inventory, patching and routine maintenance).
• Coordinate problem resolution with vendors. Maintain communications with vendors during the problem resolution process. 
• Provide support and maintain audio/video/VoiP equipment in conference rooms and meeting areas onsite/offsite.
• Assist with all IT related