Director, Personalization & CRM Marketing Operations
Recognized as the No. 1 site trusted by real estate professionals, Realtor.com® has been at the forefront of online real estate for over 25 years, connecting buyers, sellers, and renters with trusted insights and expert guidance to find their perfect home. Through its robust suite of tools, Realtor.com® not only makes a significant impact on the real estate industry at large, but for consumers, navigating the biggest purchase they will make in their life, by providing a user experience that is easy to use, easy to understand, and most of all, easy to make decisions.
Join us on our mission to empower more people to find their way home by breaking barriers to entry, making the right connections, and building confidence through expert guidance.
The Director of Personalization & CRM Marketing Operations will lead and build our CRM & Personalization ecosystem. This role bridges high-level business strategy and technical execution, ensuring the continued health and output of our customer engagement and personalization platforms — primarily Braze and Cordial, in addition to a soon-to-be-established CDP (Segment Engage).
You will serve as the primary orchestrator between Marketing, Product, and Engineering, keeping critical infrastructure migrations on track, guiding a live AI decisioning proof of concept, and improving o
