Bilingual Customer Service Agent
Chapinero, Bogotá | On-site
At MAJORITY, we are looking for Bilingual Customer Service Agents to join our growing team in Bogotá.
You will be responsible for delivering an excellent customer experience across our support channels, solving customer needs efficiently, and identifying opportunities to offer additional products or services that bring value to our customers.
We are looking for people who are customer-focused, proactive, commercially minded, and comfortable working in a fast-paced environment.
What you'll do
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Support customers across phone, chat, and digital channels in both Spanish and English.
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Resolve questions, requests, and issues with empathy, accuracy, and ownership.
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Identify customer needs and recommend relevant products or services through cross-selling and upselling.
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Meet performance goals related to customer satisfaction, quality, productivity, and commercial results.
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Stay up to date on our products, processes, and tools to provide clear and reliable support.
