Founding Account Manager for Tier 1 accounts [In Person, SF]
We’re looking for a Founding Customer Success Manager to own and grow our most strategic accounts. Reporting directly to the VP of Sales, you’ll be the first dedicated post-sales professional at Recall.ai, responsible for making sure our biggest customers deploy, expand, and stay. Our ICP is founders, product teams, and engineering teams.
What you’ll do
Own a portfolio of 10–15 strategic accounts such as Salesforce, Hubspot, etc. Navigate internal politics, unblock engineering teams, make sure they go from signed -> fully deployed -> expanded
Build a 90-day churn early warning system from scratch. Own the signals, the cadences, the process
Turn top account usage patterns into a replicable playbook for other strategic accounts
Cross-sell new features and products as a natural extension of the relationship, not a separate motion
Partner with AEs on account handoffs and build the knowledge-transfer process that makes them work
Identify patterns across accounts and feed them back into messaging, product, and sales strategy
