Senior Renewals Specialist, ASEAN, ANZ
With 1,000+ intelligence professionals serving over 1,900 clients worldwide, Recorded Future is the world’s most advanced, and largest, intelligence company!
At Recorded Future, we are dedicated to maintaining strong, long-term relationships with our clients. Our mission is to ensure customer satisfaction and loyalty by delivering exceptional value and service. We are seeking a motivated and detail-oriented Renewal Specialist or Senior Renewal Specialist to join our global renewals organization. As a Renewal Specialist, your primary responsibility will be to retain renewal revenue for Recorded Future’s customer base. Working closely with Account Directors, Customer Success, Channel Partners and Leadership, you will assist with renewing and retaining business across your assigned territory.
What You'll Do:
- Manage up to 50 - 75 customer accounts for renewal and retention: Ensure customer satisfaction and renewal of contracts.
- Meet or exceed assigned renewal revenue targets: Consistently achieve or surpass company goals for renewal revenue.
- Negotiate, protect, and grow the renewal revenue stream within the assigned territory: Use strategic negotiation skills to safeguard and enhance revenue.
- Drive on-time and accurate renewals: Adhere t
