Director of Account Management | The Points Guy
This role requires a hybrid schedule and will be based in our New York, NY office (Tuesday through Thursday) and work fully remotely on Mondays and Fridays each week.
The Director of Account Management leads the strategy, performance, and execution of TPG's partner relationships across issuers, loyalty programs, travel brands, and adjacent verticals. This leader manages a team of Account Managers who own day-to-day partner engagement, renewals, and satisfaction, while personally driving growth and investment with TPG's most strategic partners (ex. Chase, Capital One, American Express, etc.). The Director serves as the connective point between partner needs and TPG's internal strategy — coordinating across partnerships, editorial, performance marketing, and product teams to ensure partner goals translate into business outcomes and revenue growth.
- Purpose of the role: To lead and scale TPG's partner relationship management efforts, ensuring partner success, retention, and sustainable growth through strategic leadership, cross-functional collaboration, and hands-on management of top-tier accounts.
- Impact on the business: This role ensures TPG's most valuable partnerships deliver against revenue, retention, and growth goals. By combining partner strategy, data-driven optimization, and team leader
