Business Efficiency Analyst III

Redwood Credit Union is seeking a Business Efficiency Analyst III who will play a key role in efficiency projects across Redwood Credit Union. This includes working closely with leadership and business stakeholders to ensure Members are served more consistently and efficiently, while still providing personalized service and solutions. This position requires an understanding of business processes and technology, critical thinking skills, and ability to collaborate with a diverse set of business partners to analyze, design, and deliver solutions for Members, teammates, and communities served.   Key Responsibilities Process Architecture: o Model the end-to-end processes needed to achieve strategic goals. o Determine gaps in process performance by conducting research into current state. o Partner with business stakeholders to develop project proposals that close performance gaps. o Build business cases for efficiency initiatives, including cost-benefit and return on investment analysis. o Maintain the efficiency project portfolio and prioritize initiatives by impact and feasibility.   Process Analysis & Design: o Conduct observations and interviews with process performers and owners to gather experiential information about as-is processes. o Partner with the data team to gather quantitative information about as-is processes. o Lead collaborative workshops with key stakeholders to document end-to-end as-is processes, internal/external pain points, and desired outcomes for optimi