DMV Specialist I

Redwood Credit Union is looking for a DMV Specialist, who will perform a variety of tasks within the Loan Servicing department necessary to ensure perfected vehicle loan security. Provide superior service to Members and organizational partners. In addition to routine processing, the DMV Specialist is responsible for solving DMV transactions of a complex nature requiring tactful communication with Members, dealers, financial institutions, vendors, and state DMV departments for problem resolution.   Key Responsibilities DMV Processing: o Ability to independently review, analyze, evaluate, and solve complex DMV transactions by applying knowledge of DMV titling process and procedures. o Release titles to Members upon loan payoff and perform file maintenance on Member accounts as needed. o Investigate and research incomplete or inaccurate equity and vehicle payoffs that impact credit reporting, vehicle title issues, and equity releases. o Submit all vehicle/vessel title documents to DMV to ensure RCU is lienholder for secured loans. o Reconcile DMV refunds and receipts after completion of processing. o Maintain and identify trends in the paperless title system to ensure all pending liens and errors are completed and correct. Identify opportunities to coach and train business partners on trends identified, and further notify management of status, issues, and proposed resolutions. o Obtain and analyze California Vehicle Record (CVR) reports for staff as requested. o Explain the prop