IT Generalist

Redwood Credit Union is seeking an IT Generalist for an entry-level technical position supporting the delivery of technical services within the organization. Provide first tier support of desktop applications and equipment, telephones, and end-user rights management within a team environment. Provide administrative and operational support for digital records, automation, and other functions in the IT organization. Provide superior customer service that meets the RCU service standards and values to team members of Redwood Credit Union. The anticipated work schedule is Monday through Friday, with occasional Saturday shifts.   Key Responsibilities Computer Operations: o Follow department operations run books for daily operational functions and desktop environment. o Maintain service log of information, systems error logs, and maintenance calls. o Review and maintain systems focused on desktop performance and security, such as Anti-Virus, Patching, and Inventory. o Document all calls and requests in the IT support ticketing system. o Operate daily and monthly operations checklists to maintain the security and completion of tasks through auditing. o Complete add, move and/or user change requests in the network and core systems. o Provide help-desk phone support to team members of the Redwood Group. o Distribute reports to management. o Notify management of work affecting incidents in a timely manner. o Document all new, updated, or undocumented processes in department Wiki. o Perf