Store Operations Support Specialist
REEDS Jewelers is excited to post this important position to join our operations team!
As the Store Operations Support Specialist, you will be connecting with our store associates and embracing every opportunity to be their advocate and provide them with the answers they are seeking the first time they have an inquiry.
The Store Operations Support Specialist has a deep understanding of company policies and procedures and understands associate and manager needs, goals, and behaviors. This position is the central hub of knowledge, guidance, and support for operational leaders.
By creating and providing a shared language, this role will improve clarity, consistency, alignment, efficiency, and scalability to achieve cross-functional wins for the company.
Primary Responsibilities:
- Exemplify the REEDS’ Mission and Core Business Values.
- Answering and interacting with store associates through a multitude of channels, including calls, emails and chat.
- Actively listening to store associates to troubleshoot potential concerns and providing satisfying resolutions for any conceivable challenges
- Offer knowledgeable insight into all merchandise offered, services available and funding options listed.
- Provide assistance & rectify care plan reimbursement claims and sales errors
- Develop and maintain training documents for store associates. <
