Bilingual Operations Manager

At Rehire, we are supporting a fast-growing international company in the search for an Operations Manager to take ownership of a high-volume client support operation and lead its day-to-day performance.

We’re looking for a hands-on, highly organized professional who can lead a small operations team while remaining deeply involved in client support, troubleshooting, and problem-solving. This role is ideal for someone who thrives in fast-paced environments, takes ownership when issues arise, and can independently keep an operation running smoothly.

Key Responsibilities:

• Lead and supervise the daily performance of the Operations team, ensuring tasks are completed accurately and on time.

• Act as the main escalation point when team members encounter complex client or operational issues.

• Handle complex or sensitive client conversations directly when necessary.

• Troubleshoot operational, account-related, payment, platform, and technical issues.

• Coordinate with external suppliers and internal stakeholders to resolve escalated cases.

• Monitor the team’s workload, priorities,