Collections Administrator
Collections work in community association management is not sales, and it is not chasing. It is documentation. Every account you touch has a paper trail that someone else may one day read closely: a resident, a title company, an attorney, or an auditor. Our client is a US community association management company, and they are hiring a Collection Administrator to own that paper trail.
You will run the payment plan inbox, post and code legal payments in VMS with proper deposit backup, prepare lien documentation and lien releases off the Lien Tracker, and package approved accounts for referral to attorney offices off the Legal Tracker. In between, you keep residents, site teams and attorneys informed, inside a 24 business hour response standard.
This takes a particular kind of person. The work is structured and repetitive on purpose, and the cost of a single careless entry is not a typo, it is a lien recorded against the wrong home or a release that does not get filed. If you are the person who checks the balance one more time before the document goes out, this is a seat built for you.
Key Responsibilities
Payment Plan Administration
- Establish and manage payment plans through the payment plan inbox, with every agreement accurately documented and tracked
- Monitor the payment plan shared inbox and respond to incoming requests and correspondence within 24 business hours
- Maint
