Medical Billing Coordinator

About the Role 

Our client is a US-based healthcare organization seeking an experienced Medical Billing Coordinator to join their Customer Service team. This role sits at the front line of patient access — handling inbound and outbound calls, verifying insurance benefits, scheduling appointments, and ensuring that every patient interaction is handled with accuracy, professionalism, and care. 

This is not an entry-level position. The ideal candidate brings hands-on experience in US healthcare call center operations, a solid working knowledge of insurance verification and benefits, and the ability to navigate payer portals and EHR systems with confidence. 

Key Responsibilities 

Insurance Verification and Benefits (VOB) 

• Verify patient insurance eligibility, network status, and active coverage prior to appointments 

• Confirm deductibles, copays, coinsurance, out-of-pocket maximums, and service-specific benefits 

• Identify referral requirements and prior authorization (PA) needs by payer and service type 

• Navigate payer portals and contact insurance carriers directly to verify benefits when portal information is insufficient 

• Accurately document all insurance verification details in the EMR/EHR 

Patient Communication 

• Handle inbound patient calls with professionalism, warmth, and efficien