Senior Five9 Technical Consultant

Salary: R36 000 per month

Location: South Africa – Remote. Employment type: Full-time. Working hours: UK-aligned (GMT/BST).

READ THIS BEFORE YOU APPLY

This is not a contact centre agent role and it is not a customer service role.

We are not looking for someone who has used Five9 to take or make calls. We are looking for someone who has built, configured, broken and fixed Five9 from the administration side: IVR logic, call routing, skills and queues, dialler configuration, API integrations and SIP-level troubleshooting.

If your Five9 experience is answering inbound calls, working a dialler as an agent, or listing Five9 among the tools on your desktop, this role is not for you and your application will be declined.

If you have configured a Five9 IVR, built a campaign, debugged a call flow or raised a ticket with Five9 support as the administrator, please read on.

About the role

Our client is a UK contact centre technology consultancy. They design, implement and support Five9 environments for their own clients, several of them large international brands.

You will be the technical hands. You will take a Five9 solution from requirements gathering, through technical design, build, testing and go-live, and then support it in production. You will be client-facing and you will own complex problems end to end.

This is a permanent, full-time position working UK hours as part of a small, highly technical team.

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