Cards Operation Manager

The Card Operations Manager is responsible for the effective day-to-day management of Renmoney’s debit and credit card operations, ensuring operational stability, regulatory and scheme compliance, accurate reconciliation and settlement, effective fraud controls, efficient card issuance and personalisation, and a consistently positive cardholder experience.

The role will oversee the end-to-end operational processes supporting the card business and work closely with internal stakeholders, card schemes, processors, personalisation bureaus and other service providers to ensure that card products are delivered reliably, securely and efficiently.

1. Card Operations Management

• Manage the end-to-end operational processes for Renmoney’s debit and credit card portfolio, including card issuance, personalisation, activation, transaction processing, reconciliation, settlement and dispute management.
• Ensure card operational processes are efficient, scalable and appropriately controlled.
• Identify opportunities to automate manual card operations processes and improve turnaround times.
• Monitor operational performance and proactively address issues that could affect card availability, transaction processing or customer experience.
• Develop, maintain and continuously improve card operations procedures, process maps and operating manuals.

2. Regulatory and Card Scheme Compliance

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