Head of Product, Digital Collections

We’re looking for a Head of Product (Digital Collection) to shape and scale our digital collection ecosystem - from strategy and analytics to automation and technology. Your mission will be to build data-driven tools, optimize collection processes, and enhance recovery efficiency through smart products and innovation.

Key Responsibilities:

• Develop, implement, evaluate, and continuously optimize collection strategies, tools, methods, and analytical models.
• Define and manage key KPIs for the collection department to ensure sustainable portfolio growth and operational efficiency.
• Identify growth opportunities, design and run pilot projects, test and implement new strategies.
• Drive process automation across collection operations — manage, assess, and modernize technical systems, including telephony and robotic solutions.
• Deploy and refine collection scoring models to improve segmentation and recovery outcomes.
• Collaborate with external vendors and technology partners to identify, integrate, and implement innovative solutions.
• Analyze key performance indicators for collection and pre-collection, monitor delinquency trends, and identify deviations and growth points.
• Automate analytics and reporting, manage the KPI system, and oversee team performance evaluation and motivation within the collection department.

Requirements

• 3+ years of