Posted 2d ago•Dudley, England, United Kingdom
Query Analyst
MiddleOn-site (Dudley)Salary undisclosed
Job Description
Rentokil Initial Query Analyst
Join Our Team and Make a Difference!
We are currently seeking a Query Analyst to join our dedicated team at the Dudley office. If you enjoy solving problems and providing excellent customer service, this could be the perfect opportunity for you!
Why Join Rentokil Initial?
- Competitive Salary Package: Start with a basic salary of £24,991 per annum.
- Benefits: Discount scheme, bonus and career opportunities
- Relocation Package: Moving from more than 2 hours away? We may offer up to £5,000 to help you settle in.
- Work-Life Balance: Full-time, permanent role, Monday to Friday (37.5hr week)
- Industry-Leading Training: Receive top-notch training to support our customers' needs.
The Role:
As a Query Analyst, you will be responsible for dealing with disputes, validating data and resolving issues in line with the dispute management process.
Key Responsibilities:
- Providing a high level of customer service to deal with complaints linked to accounts
- Managing Purchase Orders
- Dealing with customer refunds and credit notes
- Controlling and monitoring daily query levels
- Highlighting and escalating process gaps
- Handling inbound calls
- Developing good relationships with inter
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