Branch Operations Manager (Seksyen U5 Shah Alam)

Join the Global Leader, Right Here in Malaysia

For over 50 years, Rentokil Initial has been the brand Malaysians trust. We are the premier name in the pest control and hygiene services industry, dedicated to protecting people, enhancing lives, and preserving our planet. 

We are looking for a results-driven, people-focused Branch Operations Manager (BOM) to lead our branch team, drive operational quality, and champion service delivery across the region. If you thrive on leading high-performing teams, optimizing daily operations, and making a real impact on customer satisfaction and safety every single day, this is your opportunity to build a rewarding career with an international market leader.

Position Summary

The Branch Operations Manager (BOM) is responsible for the overall operational performance of the branch and serves as the primary operational owner for daily service delivery.

Reporting directly to the Branch Manager, this role translates business strategies into operational execution by leading Service Managers and Supervisors to deliver safe, efficient, customer-focused, and profitable operations.

The BOM drives operational excellence through effective planning, KPI management, people leadership, operational governance, and continuous improvement while ensuring compliance with company policies and standards.

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