Customer Service Consultant | Internal Sales/Admin
Are you a highly motivated and customer-focused professional with a knack for building relationships and spotting business opportunities? Do you thrive in a dynamic, phone-based environment where your negotiation skills directly impact business growth?
At Rentokil Initial we are seeking an extraordinary individual to join our team as a Customer Service Consultant on a Permanent Full time basis. This role will be an office based position in our Port Melbourne Office.
Reporting to the Customer Service Manager, you will be the strategic anchor for our valuable business customer portfolio. This phone-based role is essential for deepening client relationships, driving retention, and actively promoting growth through focused inbound and outbound engagement.
The key responsibilities for this position include:
- Forecast and track retention metrics
- Resolve problems aligned to complaint resolution and customer in jeopardy procedures
- Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
- Management of customer escalations
- Administer and prioritize all customer tasks and ensure achievement of all deadlines within required time frame
- Maintain accurate records of all retention activities
- Actively identify new business opportunities and communicate to the internal teams
- Proactively support the Custome
