IT Officer

About Rentokil Boecker

Rentokil Boecker® is the largest public health company in the MENAT region and part of Rentokil Initial, a global services company operating in over 80 countries. We deliver certified pest control, food safety, and hygiene solutions to commercial and residential clients across the UAE, following international standards.

About the Role

We are looking for an IT Officer to be the first point of contact for our team’s technical needs. You will help colleagues resolve everyday IT issues, set up and maintain their devices and accounts, and keep our IT running smoothly day to day. This is a hands on support role for someone who is patient, practical, and enjoys solving problems and helping people.

What You Will Do

• Act as the first point of contact for users needing technical help, through IT tickets, email, or in person
• Diagnose and resolve everyday hardware, software, and network issues
• Support Windows, Chrome OS, Microsoft 365, printers, and common business applications
• Install, configure, and maintain desktops, laptops, peripherals, and mobile devices
• Create and manage user accounts, email configurations, and access permissions
• Escalate unresolved issues to higher level support or external vendors when needed
• Keep accurate records of IT support requests and resolutions in a ticketing system
• Monitor