Service Coordinator

Rentokil is looking for an organised Service Coordinator with strong administrative and communication skills to join the team in Lidcombe, Sydney on a full-time basis.

At Rentokil Initial, we are proud to be the global expert in pest control, hygiene, and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives, and preserve our planet, every day.  

The core responsibilities in this role include:

• Organising and scheduling regular field service activities for the Pest Control team
• Ensuring all Service Technician visits are loaded within set time frames and variances from divisional expectations are reported to the line Manager
• Organise installations and jobs for completion within divisional time frames and expectations
• Respond to customer enquiries/complaints on service and, where required, arrange necessary non-routine service calls
• Deal with all paperwork and administration related to service activities and routing of documents for entry into the Branch Contracts Computer System
• Ensure all daily routines completed by technicians are recorded in accordance with divisional requirements
• Provide ongoing reports requested by management in relation to such items as state of service, jobs, customer service history, specific technician productivity, and customer r