Field Service Planner & Scheduler
At Rentokil Initial, we are dedicated to safeguarding people and enhancing lives through our expertise in pest control, hygiene, and plant services.
As we continue to grow and set new standards in service, we are looking for a dedicated Service Planner to join our dynamic Initial Hygiene team in either our Wellington or Palmerston North office. This role is vital for ensuring that our service operations run smoothly and efficiently, allowing our technicians to deliver exceptional service to our customers.
The Service Planner will be responsible for scheduling, planning and confirming service visits, managing documentation, and streamlining communication between sales and service teams. The ideal candidate will have a proactive approach to problem-solving, an eye for detail and love solving a good puzzle.
Key responsibilities:
- Plan and manage the daily, weekly, and monthly schedules for technicians.
- Optimise service routes in Lower North Island to reduce travel time and maximise on-site productivity.
- Confirm service appointments with customers and communicate any schedule changes promptly.
- Coordinate urgent service requests with the sales team and technicians.
- Fill schedule gaps caused by cancellations, rebookings, technician availability, or weather disruptions.
- Reschedule customer appointments as needed due to operational or weather-related changes.
