Call Center Lead (Dispatch) Vancouver, WA

$25/hr + Bonus!

Job Summary:

The Dispatch Lead manages the in-home sales appointment schedule across all Renuity West markets. This role ensures we have enough sales rep coverage to support booking demand, keeps every rep's day full and efficiently routed, and serves as the point of contact for customers and internal teams when appointments change.

Essential Functions:

• Review the assignment page several days in advance to confirm adequate sales rep coverage.

• When the schedule is booked out more than two days, coordinate with Sales to add a rep or transfer a rep in order to open blocks for the call center to fill.

• Monitor sales rep availability across all markets to ensure coverage is in place and capacity remains available for new bookings.

• Review all outliers to determine whether they can be paired and run together on the same day.

• Communicate with customers regarding late arrivals, at-the-door cancellation attempts, and other schedule changes, using the resources and tools provided to save the appointment and prevent cancellations.