Call Center Manager - Vancouver, WA

$92,000 + Bonus!

Job Summary:

The Call Center Manager oversees the operation of the call center. This individual will assist in establishing call center objectives, provide representatives with opportunities to expand their knowledge of services, products and troubleshooting techniques, analyze data, and focus on improving performance and processes to better support customers.

Essential Functions:

Essential Job Duties: Job functions are not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required for this position. Duties, responsibilities, and activities may change at any time with or without notice. Basic Functions of this position are:

• Develop call center day-to-day activities.

• Monitor schedules of all call center employees

• Maximize productivity levels from all resources/employees.

• Track and report lead generation performance metrics

• Calculate and report monthly commissions and bonuses for call center employees.

• Oversee hiring, coaching, and training of new employees to maintain high standards. </