Support Software Engineer
At Replicant, we believe AI should work for people, starting with customer service. That’s why we built a platform that helps contact centers resolve more requests, proactively identify issues, and improve agent performance with AI-powered conversation intelligence and AI agents that act like your best reps.
Our AI agents handle millions of calls every month for Fortune 500 companies and high-growth innovators. From processing payments to booking appointments and authenticating users, they help customers get what they need instantly, 24/7. Meanwhile, our real-time conversation insights help contact center leaders coach better and improve every interaction.
We’re leading the shift from legacy systems to AI-first service, powered by large language models (LLMs) and designed for enterprise scale, security, and empathy. If you’re excited by the potential of LLMs, voice AI, and building category-defining technology with a kind, ambitious team, you’ll love it here.
Our customers don't just buy an AI agent that works in a demo. They buy one that keeps resolving calls, holds up under real call volumes, and stays reliable as their business changes underneath it. As a Support Software Engineer on our Technical Support team, you make that true once a bot or product is live: you own the fixes and enhancements that keep it running, dig through logs, code, and conversati
