Clinical Lead

Job Purpose

To provide clinical leadership and accountability for the quality, safety, outcomes and performance of one or more Roczen Online Clinics (ROCs). The Clinical Lead acts as the senior clinical decision-maker for their ROC, supporting clinicians to deliver high-quality care while driving improvements in clinical outcomes, patient experience and service performance.

Responsibilities and Accountabilities

ROC Clinical Leadership

• Provide clinical leadership for a defined ROC.
• Act as the primary escalation point for complex clinical decisions.
• Support clinicians with case discussion and clinical decision making.
• Promote evidence-based practice throughout the ROC.
• Ensure safe delivery of care across the patient population.

Quality & Outcomes

• Monitor clinical outcomes and quality indicators within the ROC.
• Lead local quality improvement initiatives.
• Review patient outcomes, incidents and complaints.
• Implement improvement plans where required.
• Ensure adherence to company clinical standards and pathways.

Workforce Leadership

• Line manages multidisciplinary clinicians within the ROC.
• Conduct supervision, appraisal and performance conversations.
• Support clinician development and capability building.
• Foster a positive, engaged and accountable team culture.

Service Performance