Chief Operating Officer (MCA / Alternative Lending)

We are seeking an experienced Chief Operating Officer to join a fast-growing company in the merchant cash advance (MCA) industry. Reporting directly to the CFO, you will lead a team of five operations professionals (three onshore and two offshore), optimize core business processes, and help scale the company's operational infrastructure in a fast-paced, high-growth environment.

Responsibilities

• Lead, mentor, and manage a team of five operations professionals.

• Oversee daily operations, including deal processing, payments, reporting, and workflow management.

• Manage operational systems, software integrations, and third-party vendors.

• Troubleshoot operational and system issues to ensure business continuity.

• Identify opportunities to improve, automate, and scale operational processes.

• Develop and maintain operational documentation and best practices.

• Partner with leadership to optimize operations and implement new technologies when beneficial.

• Evaluate the existing technology stack and recommend improved systems or processes where appropriate.
  

Technology Environment
You'll work with a technology stack that includes:

• Lend SaaS (CRM)

• MoneyThumb

• DataMerch

• HyperVerge