Customer Service Representative - Respiratory / Home Care
ABOUT RESPIRE
Respire Homecare Services provides comprehensive, compassionate, and personalized home care services for patients and their families by fostering an environment that balances both the needs of our employees and the needs of the company through open communication, teamwork, trust, and mutual respect.
We embrace change and the opportunity it brings to establish and administer sound policies, rules and practices that treat employees with dignity and equality.
Our focus is on delivering patient centered home care services while being committed to recruiting, developing, rewarding, and retaining our most valuable resource – our employees.
ABOUT THE ROLE
The Customer Service Representative (Intake) serves as the primary point of contact for patients, healthcare providers, and referral sources throughout the intake process. This role ensures patients receive respiratory equipment and support by managing inquiries, processing orders, verifying documentation, and coordinating timely service delivery.
This role reviews medical records, verifies insurance coverage, explains patient financial responsibility, collects required payments, and ensures all documentation is complete prior to delivery. This position works closely with referral sources, billing teams, wareho
