Case Manager

Job Title: Case Manager

Location: South Africa

Job Type: Full-Time, Remote

Working Hours: US Hours (9am-5pm EST)

Salary: South African Rand (ZAR)

We are seeking a proactive, highly organised, and resourceful Case Manager to join our team. This is a hands-on and detail-oriented role that combines case management, client intake, insurance authorisations, utilisation management, and ongoing case coordination.

We are looking for a natural go-getter someone who takes ownership, follows through, and actively looks for solutions. If they do not know how to do something, they should make an effort to investigate, problem-solve, and figure it out rather than waiting for constant direction.

• Manage an assigned caseload and oversee the administrative coordination of each client's journey.
• Act as a key point of contact between clients, families, clinical teams, administrative teams, and insurance providers.
• Monitor the progress and status of each case and ensure all required actions are completed.
• Maintain accurate and detailed case records, including client communications, documentation, authorisations, and outstanding tasks.
• Proactively identify issues, delays, or barriers that may impact a client's ability to begin or continue receiving services.
• Take ownership of outstandi