Childcare Intake & Tour Booking Representative
About the Role
We are looking for an upbeat, professional, and customer-focused Childcare Intake & Tour Booking Representative to be the first point of contact for families interested in childcare and early learning programs.
In this role, you will handle inbound enquiries from prospective families, follow up on leads, and help parents take the next step by booking tours at childcare centres. You will play an important role in creating a positive first impression, answering initial enquiries, and making it easy for families to connect with the right school.
The ideal candidate is confident on the phone, communicates clearly, and knows how to guide a conversation towards a confirmed booking without being pushy or overly sales-focused. You should be organised, comfortable using technology, and willing to follow established scripts and processes.
Previous experience is welcome but not essential. We are particularly interested in candidates who are coachable, eager to learn, and ready to develop their skills in a structured, customer-focused environment.
Requirements
Key Responsibilities
Inbound Calls & Family Enquiries
- Answer inbound calls from prospective famili
