Customer Onboarding & Success Specialist
About the Role
We’re looking for a friendly, organised, and proactive Customer Onboarding & Success Specialist to join a growing technology platform that connects ABA (Applied Behaviour Analysis) providers with Registered Behavior Technicians (RBTs) to help meet their staffing and coverage needs.
As the platform continues to grow, we need someone who can take ownership of the onboarding process, support new users, and ensure providers and RBTs have everything they need to get started successfully.
You’ll be the main point of contact for users who need guidance, follow-ups, or assistance completing their profiles and onboarding requirements. Your role will be essential in ensuring users understand how to use the platform, outstanding tasks are followed up on, and nothing falls through the cracks.
This is a hands-on customer-facing role suited to someone who enjoys helping people, building relationships, and keeping processes organised. We’re looking for a dedicated onboarding and customer success professional rather than a general virtual assistant.
Requirements
Key Responsibilities
1. Customer Onboarding & Follow-Ups
- Guide ABA providers through the onboarding pr
