Customer Service Consultant

Job Title: Customer Service Consultant

Location: South Africa

Job Type: Full-Time, Remote

Working Hours: US Hours (9am-5pm EST)

Salary: South African Rand (ZAR)

We are seeking a friendly, professional, and customer-focused Customer Service Consultant to join our team. The ideal candidate will be confident and pleasant on the phone, able to answer customer questions effectively, process incoming orders accurately, and provide excellent customer service.

This role will primarily focus on handling inbound calls and customer enquiries, processing orders, maintaining accurate records, and updating customer information across relevant systems.

Key Responsibilities

• Answer incoming customer service and order-related phone calls in a professional, friendly, and helpful manner.
• Respond to customer questions and provide accurate information regarding products, orders, and services.
• Process incoming customer orders accurately and efficiently.
• Capture and update customer and order information in HubSpot and other relevant systems.
• Maintain and update spreadsheets using Microsoft Excel and Google Sheets.
• Record customer interactions, enquiries, and order details accurately.
• Follow up on customer requests and ensure enquiries are resolved promptly.
• Provide a po