Intake & Referrals Specialist

Position: Intake & Referrals Specialist

Working Hours: US Hours (9am-5pm EST)

Employment Type: Full-Time, Remote Work

We are seeking a highly motivated ABA Intake & Referrals Specialist who is both sales-oriented and detail-oriented. This role is responsible for managing and converting incoming leads generated through advertisements, website inquiries, and referrals while ensuring accurate client information is collected and documented.

Key Responsibilities:

• Follow up promptly with a high volume of incoming leads from marketing campaigns, referrals, and website inquiries.
• Build rapport with prospective clients and guide them through the intake process.
• Collect and document client information clearly and accurately.
• Maintain consistent communication through calls, texts, and emails.
• Track lead activity and update records within CentralReach and CRM systems.
• Work closely with internal teams to ensure a smooth onboarding experience for new clients.

Requirements

• Previous intake, admissions, referrals, or sales experience preferred.
• Strong sales and relationship-building skills with the ability to confidently engage prospective clients.
• Excellent communication skills with a cheerful, professional,