Intake & Scheduling Coordinator

Job Title: Intake & Scheduling Coordinator

Location: Remote (South Africa)

Employment Type: Full-Time

Working Hours: US Hours (9am-5pm EST)

Salary: South African Rand (ZAR)

We are seeking a highly organized, people-oriented Intake & Scheduling Coordinator for an ABA company.

This is a key front-facing role. You'll be one of the first people families interact with when seeking services for their child, guiding them through the intake process while also helping ensure our clients receive consistent, well-coordinated therapy schedules

What You'll Be Doing:

Intake & Family Support

· Working inbound leads daily and qualifying families for services

· Conducting free consultations by phone (no Zoom or Teams required)

· Managing intake paperwork and documentation through completion

· Guiding families through the onboarding process and providing ongoing communication

· Keeping our CRM pipeline updated to ensure timely follow-up and movement through the intake process

Scheduling & Client Coordination

· Managing the scheduling phone line and responding to scheduling requests from families and staff

· Building and maintaining client schedules based on family availability, staff availability, and clinical recommendations

· Co