Intake Specialist

Position: Intake Specialist (ABA)

Working Hours: US Hours (9am-5pm EST)

Location: Full-Time, Remote (South Africa)

Salary: South African Rand (ZAR)

A compassionate and highly organized Intake Specialist is sought to support client intake operations within an ABA therapy environment. The successful candidate will be responsible for managing incoming referrals, providing a high-touch onboarding experience for families, coordinating intake processes, and ensuring timely communication throughout the onboarding journey. The ideal candidate possesses exceptional communication skills, strong attention to detail, and the ability to thrive in a fast-paced, client-focused environment.

Key Responsibilities

• Contact new referrals promptly and efficiently, ideally within established response time targets
• Guide families through the onboarding and intake process from referral to service initiation
• Provide exceptional customer service and support throughout the intake journey
• Maintain accurate and complete client records and documentation
• Coordinate with staffing, scheduling, and case management teams to facilitate successful onboarding
• Track referral progress and ensure all intake requirements are completed
• Follow up with families regarding documentation, appointments, and onboarding requirements <